Reporting - CDR

Discussion in '3CX Phone System - General' started by adminbod, Jan 16, 2016.

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  1. adminbod

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    The native reporting in V14 SP2 isn't enough for our call centre - I need more in-depth, customizable reporting to satisfy our internal requirements and that of our clients.

    I'm wondering if there are any 3rd party CDR reporting applications/services that can natively receive a live feed from the 3CX CDR service.

    I'm assuming that a specialised CDR application will be able to manipulate the 3CX call data to generate much more comprehensive reports?

    cheers...
     
  2. lneblett

    lneblett Well-Known Member

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    There are a number of applications out there, but I confess to not have any first hand experience with them. The following is one that I do know did work with 3CX, but if you are running V14, then you may need to specifically query any vendor about the compatibility.

    http://www.callaccounting.ws/
     
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