Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Reporting on Call Origination

Discussion in '3CX Phone System - General' started by robert.taylor, Aug 7, 2017.

Thread Status:
Not open for further replies.
  1. robert.taylor

    Joined:
    Aug 19, 2014
    Messages:
    10
    Likes Received:
    3
    Our customer has multiple outlets and wants to put an IVR in front of every one. One of the options on the IVR will be do divert to a central bookings service. What they want is when the call is answered that the operator knows which store the call was originally directed at.

    I know we could create a call group for each store but as there are 600+ this would be a nightmare to manage and report on ?

    Any ideas ?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,445
    Likes Received:
    540
    Hello @robert.taylor

    Are these outlets remote extensions on the same phone system or do you have multiple phone systems bridges together?
    Also do you have one trunk with multiple DID's or multiple trunks?
     
  3. robert.taylor

    Joined:
    Aug 19, 2014
    Messages:
    10
    Likes Received:
    3
    The extensions are on the same system as the Call Queue. They come in from a Single Sip Trunk
     
Thread Status:
Not open for further replies.