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Sort of asked here, but no replies - https://www.3cx.com/community/threads/prompt-selection-reporting.39294/
Setting up a test 3CX server and one thing we currently report on is what a customer has selected within the IVR, so on one of the menu's we ask our customers what vendor they are ringing in regards to, so then at the end of the month we like to see from X amount of calls, vendor A had this many, vendor B had this many etc.
One thing is that we still want the calls to only land at one queue, 'Sales' so this choice needs to be asked and then go to one queue to keep it simple for logging in and out.
I know on our old trixbox pro system we could pull a report to show details like this but not sure if 3CX has this, or failing that, would call flow designer allow recording like this, or failing that I guess using VoipTools to push all the data to SQL where we can slice and dice it..
Thanks
Art
Setting up a test 3CX server and one thing we currently report on is what a customer has selected within the IVR, so on one of the menu's we ask our customers what vendor they are ringing in regards to, so then at the end of the month we like to see from X amount of calls, vendor A had this many, vendor B had this many etc.
One thing is that we still want the calls to only land at one queue, 'Sales' so this choice needs to be asked and then go to one queue to keep it simple for logging in and out.
I know on our old trixbox pro system we could pull a report to show details like this but not sure if 3CX has this, or failing that, would call flow designer allow recording like this, or failing that I guess using VoipTools to push all the data to SQL where we can slice and dice it..
Thanks
Art