Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved Reset Call Statistics for this Queue

Discussion in '3CX Phone System - General' started by Steve Takacs, Aug 10, 2017.

Thread Status:
Not open for further replies.
  1. Steve Takacs

    Joined:
    Jul 17, 2017
    Messages:
    4
    Likes Received:
    0
    If I enable Reset Call Statistics for this Queue daily at a specific time.
    Does this affect my weekly or monthly call reports?

    I can`t find an answer in the 3CX documentation.

    Thanks in advance.
     
  2. Schrodz

    Schrodz New Member

    Joined:
    Apr 21, 2017
    Messages:
    100
    Likes Received:
    14
    Hi,

    It will still show in your weekly and monthly reports. You are resetting the stats so they start the day with 0 data?

    If so, then it is fine to do :)

    Dan
     
  3. Steve Takacs

    Joined:
    Jul 17, 2017
    Messages:
    4
    Likes Received:
    0
    I have the reset scheduled once a month now.
    Recently we have placed a wallboard so our call center agents can view the statistics.

    Ik would like to schedule a daily reset, but I do not want my monthly reports beeing affected by this daily reset.

    So my question is:

    If I reset the queue statistics every day, does this effect my monthly or weekly reports?
     
  4. tratz

    tratz New Member

    Joined:
    Oct 21, 2015
    Messages:
    111
    Likes Received:
    16
    No. the reports are taken from the actual calling detail record. the queue stats are stored elsewhere.

    --Tracy
     
  5. Steve Takacs

    Joined:
    Jul 17, 2017
    Messages:
    4
    Likes Received:
    0
    Hi Tracy,

    Thank you for your response.

    Steve
     
Thread Status:
Not open for further replies.