Solved Reset Call Statistics for this Queue

Discussion in '3CX Phone System - General' started by Steve Takacs, Aug 10, 2017.

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  1. Steve Takacs

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    If I enable Reset Call Statistics for this Queue daily at a specific time.
    Does this affect my weekly or monthly call reports?

    I can`t find an answer in the 3CX documentation.

    Thanks in advance.
     
  2. Schrodz

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    Hi,

    It will still show in your weekly and monthly reports. You are resetting the stats so they start the day with 0 data?

    If so, then it is fine to do :)

    Dan
     
  3. Steve Takacs

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    I have the reset scheduled once a month now.
    Recently we have placed a wallboard so our call center agents can view the statistics.

    Ik would like to schedule a daily reset, but I do not want my monthly reports beeing affected by this daily reset.

    So my question is:

    If I reset the queue statistics every day, does this effect my monthly or weekly reports?
     
  4. tratz

    tratz New Member

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    No. the reports are taken from the actual calling detail record. the queue stats are stored elsewhere.

    --Tracy
     
  5. Steve Takacs

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    Hi Tracy,

    Thank you for your response.

    Steve
     
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