I am new babe with soft PBX and 3CX. I made up my trunk and route correctly I think. I want to dial 9+phone number, and calls go through my VOIP provider trunk. Looks like the provider trunk is registered correctly and call routed correctly with stripping of 1st "9". But it fails everytime. why? Btw, if I put the same SIP setting directly into my IP phone with dial same number it works. From Activity Log: 1:24:18.587 [CM503016]: Call(16): Attempt to reach <sip:firstname.lastname@example.org> failed. Reason: Not Found 21:24:18.586 [CM503003]: Call(16): Call to sip:email@example.com:518 has failed; Cause: 404 Not Found; from IP:18.104.22.168:518 21:24:18.242 [CM503025]: Call(16): Calling VoIPline:1860210@(Ln.10000@KeePC)@[Dev:sip:firstname.lastname@example.org:518] 21:24:17.769 [CM503004]: Call(16): Route 1: VoIPline:1860210@(Ln.10000@KeePC)@[Dev:sip:email@example.com:518] 21:24:17.768 [CM503010]: Making route(s) to <sip:firstname.lastname@example.org> From Event Log Call to 1860210@(Ln.10000@KeePC) has failed. [ V4 22.214.171.124:518 UDP target domain=unspecified mFlowKey=868 ] replied: 404 Not Found; from IP:126.96.36.199:518 Trunk L:10000(KeePC) has changed status to registered.