I've got a pretty strange issue here. I've got a ticket open with Support, but I wanted to rack the brains of the community (and maybe leave a solution for someone in the future.) Sometimes I can call an 800 number and sometimes I can't. I can call the same number from two different phones and one will connect, the other will be "forbidden by administrator". Additionally, if the number is longer than 11 digits, it is "forbidden by administrator" (an example of this would be something like 1-888-VoIPSupply.) I've got a single outgoing rule that allows any call between 7 and 22 digits to be routed over a Patton Smartnode SN4960, configured by the 3CX software. I have not done anything outside of the stock configuration on the SmartNode. An example of what's going on is: I can call 1-888-427-7895, but my boss cannot. He can call 1-888-877-1655, but I cannot. Our fax machine using a HandyTone ATA can not call any of them. Whenever the call fails, wireshark shows a packet coming from the smartnode marked as "Rejected". Over the phone, I get the "Call forbidden by administrator." Unfortunately, I'm the administrator and I'm not forbidding anything. Everything else works on all of these phones. It's simply 800/866/888 numbers. I'm on V9 SP4 on Server 2008R2 (X64) fully patched and read to go. Unfortunately, I'm not sure if this worked prior to today or not as no one around here tells me something is broken until they needed it 5 minutes ago. :roll: If anyone has any ideas, I'm dying to hear them.