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[Resolved] Phones status on busy after 1 call

Discussion in '3CX Phone System - General' started by Matounetti, Jan 7, 2010.

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  1. Matounetti

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    Hi,

    We've got a problem with the phones' status when we take one call : the others lines don't ring.
    All the extensions have been configured to use the phone 's status and not the pbx's one.

    I've got to reboot the server to retrieve a functionnal system :
    . BLF
    . others lines ringing
    During a small period it works but stop working after a period.

    Have someone already encountered a similar problem ?

    Informations :
    . 3CX + Cassini on Windows XP Pro SP2
    . 3CX v8.0.10116.583
    . Phones : ST2030 configured with 5 lines, C450IP, XLite Softphones
    . Phones and 3CX are on the same LAN
     
  2. Matounetti

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    Re: Phones status on busy after 1 call

    Resolved after editing the ALLOWUSEBUSYOPTFORGROUP custom parameters with a "1" value.
    The problem was that by default, 3CX only use the phone's status when the incoming call doesn't make a group ringing.
     
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