[Resolved]This Call cannot completed, please try again later

Discussion in '3CX Phone System - General' started by pat, Sep 16, 2011.

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  1. pat

    pat

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    Hi together

    I have problems with the voice agent/receptionist on my 3CX.
    when i want to record a greeting message and call a phone for recording the voice, i
    receive always the message:

    This Call cannot be completed, please try again....

    The Call is correct established and rings.
    Also when i want to call the digital receptionist and when i want to test a recorded greeting message, like
    the original from 3CX.
    This happens with Phone inside the lan and also outside by Tunnel.

    My 3cx is a Demo with license key for 2 simultaneous calls.

    here the log:

    11:18:44.734 [CM503008]: Call(2): Call is terminated
    11:18:39.437 [CM503003]: Call(2): Call to sip:100@192.168.0.2:5060 has failed; Cause: 487 Request Terminated; from IP:127.0.0.1:5080
    11:18:39.062 Session 4023 of leg C:2.1 is confirmed
    11:18:38.875 [CM503007]: Call(2): Device joined: sip:100@127.0.0.1:49394;rinstance=dd693039df597147
    11:18:38.875 [CM503007]: Call(2): Device joined: sip:playFile@127.0.0.1:40600;rinstance=893c348fd13f9ecf
    11:18:38.875 [MS210003] C:2.1:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7004(7005)
    11:18:38.859 [MS210001] C:2.2:Answer received. RTP connection[unsecure]: 127.0.0.1:10002(10003)
    11:18:38.859 Remote SDP is set for legC:2.2
    11:18:36.250 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:100@127.0.0.1:5060]
    11:18:36.250 [CM503002]: Call(2): Alerting sip:100@127.0.0.1:1477;rinstance=017f7bd31d5fe96c
    11:18:35.953 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:100@127.0.0.1:5060]
    11:18:35.953 [CM503002]: Call(2): Alerting sip:100@127.0.0.1:49394;rinstance=dd693039df597147
    11:18:35.734 [CM503025]: Call(2): Calling Ext:Ext.100@[Dev:sip:100@127.0.0.1:1477;rinstance=017f7bd31d5fe96c]
    11:18:35.734 [MS210002] C:2.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7008(7009)
    11:18:35.734 [CM503025]: Call(2): Calling Ext:Ext.100@[Dev:sip:100@127.0.0.1:49394;rinstance=dd693039df597147]
    11:18:35.734 [MS210002] C:2.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7006(7007)
    11:18:35.687 [CM503004]: Call(2): Route 1: Ext:Ext.100@[Dev:sip:100@127.0.0.1:49394;rinstance=dd693039df597147,Dev:sip:100@127.0.0.1:1477;rinstance=017f7bd31d5fe96c]
    11:18:35.687 [CM503010]: Making route(s) to <sip:100@127.0.0.1:5060;nofwd=1>
    11:18:35.687 [MS210000] C:2.1:Offer received. RTP connection: 127.0.0.1:40612(40613)
    11:18:35.687 Remote SDP is set for legC:2.1
    11:18:35.687 [CM505001]: Ext.PlayFile: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX PlayFile helper] PBX contact: [sip:playFile@127.0.0.1:5060]
    11:18:35.687 [CM503001]: Call(2): Incoming call from Ext.PlayFile to <sip:100@127.0.0.1:5060;nofwd=1>
    11:18:35.671 [CM500002]: Info on incoming INVITE:
    INVITE sip:100@127.0.0.1:5060;nofwd=1 SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-9a7d9a6afc47516e-1---d8754z-;rport=40600
    Max-Forwards: 70
    Contact: <sip:playFile@127.0.0.1:40600;rinstance=893c348fd13f9ecf>
    To: <sip:100@127.0.0.1:5060;nofwd=1>
    From: "PlayFile"<sip:playFile@127.0.0.1:5060>;tag=075d8420
    Call-ID: MzVkMmIwN2FlMTU3MmY1NTI5OWQ3YWY3ZDNmMjRjYjk.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Proxy-Authorization: Digest username="PlayFile",realm="3CXPhoneSystem",nonce="414d535c0483a56b96:93f7e82f0401da1467170ca0509a5242",uri="sip:100@127.0.0.1:5060;nofwd=1",response="474c1a97e5415d925a5847a4cf7ea53b",algorithm=MD5
    Supported: replaces
    User-Agent: 3CX PlayFile helper
    Content-Length: 0

    thanks a lot for help.

    pat
     
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  2. SY

    SY Well-Known Member
    3CX Support

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    Re: This Call cannot completed, please try again later

    Please check that the web server is active (has been started). Usually it related to situation where web server is not accessible (not running)
     
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  3. pat

    pat

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    Re: This Call cannot completed, please try again later

    Hi

    All Service are alive!

    any other ideas?

    pat
     
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  4. SY

    SY Well-Known Member
    3CX Support

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    Re: This Call cannot completed, please try again later

    What type of web server is used by the installation? Abyss or IIS?
    What is the version of Windows OS?
     
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  5. pat

    pat

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    Re: This Call cannot completed, please try again later

    Abyss and Win XP
     
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  6. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: This Call cannot completed, please try again later

    Can you restart the web server just to see whether this fixes the problem?

    The fact that all services are started does not mean that all services are working.

    Also do not make calls from tunnel to depict this problem - keep things simple and the trace clean. If it happens with a normal extension from the local lan send the logs showing that information.

    Check the event viewer for any errors occurring on this host.

    Tests to make
    Can you access http://IP:5000/ivr? if you see a blank page do view source from the browser. Or use IE.
    If you call from the local phone an IVR, does this work? if not what message to you hear? Complete message. From the message I can identify what the problem could be.
    Can you call your voicemail extension default 999? Do you get the same error message as above or do you get the voicemail prompts?

    Did you install 3CX Installation executable or you used service pack updates to go to Version 10 sp3?
     
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  7. pat

    pat

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    Re: This Call cannot completed, please try again later

    Hi Nicky

    The Problem was the IP-Port. I have change the webserver port and forget the ivr port :oops:

    thanks
    pat
     
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  8. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: This Call cannot completed, please try again later

    In the future start the thread stating exactly all the modifications you made. For example something like the below would have been very useful and more appropriate because you put us completely off track

    Example:
    When I install 3CX by default everything works.
    But the moment I modified the webserver port, I realize that i have a problem with the IVR. What am I missing?

    Thanks and regards
     
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  9. pat

    pat

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    Re: [Resolved]This Call cannot completed, please try again l

    It was a long time ago i install the 3cx and i don't know more if i test the voicemail or not, sorry ;)

    thanks a lot anyway

    pat
     
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  10. felipeg007

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    Re: [Resolved]This Call cannot completed, please try again l

    I was receiving the same error. After the 3cx install i went into IIS to bind the site to a specific IP address.
    3cx does not like this change and VM stopped working. I later went back and changed to "all unassigned" and VM is working again.





    Win2012r2 IIS setup.
     

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  11. craigreilly

    craigreilly Well-Known Member

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    Re: [Resolved]This Call cannot completed, please try again l

    ... except the users issue was with Abyss and not IIS and the thread is 3+ years old...
     
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  12. leejor

    leejor Well-Known Member

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    Re: [Resolved]This Call cannot completed, please try again l

    I'm beginning to think that if there has not been a response to a post for over a year (two years?), or it was resolved...it should be locked automatically.
     
  13. craigreilly

    craigreilly Well-Known Member

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    Re: [Resolved]This Call cannot completed, please try again l

    Lovin that idea...
     
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  14. Xwareinn

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    he may of posted to an old thread but was having very similar problems.. his post helped me resolve my issue too .. and had he not of posted it I would still be searching for the answer.
     
  15. leejor

    leejor Well-Known Member

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    You simply post an explanation of the issue you are currently having, and give someone , on the forum, a chance to help you. In that way it may be of help to others, and with a descriptive title, will be more recent, and easier to search for.
     
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