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ResponseOrdering

Discussion in '3CX Phone System - General' started by CjGuSSa, Jan 28, 2016.

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  1. CjGuSSa

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    Hello,
    We are using 3CX Phone system version 14 with latest service packs and licence for Callqueue. I want to change promptsets "<response name="QUEINTRO" order="YOUR_AT_POSITION+$Num$+QUEUE_TOBE_CONNECTED" />" located is xml file ResponseOrdering.xml
    I need the system said the number is not NUM_X, and said NUM_X_B. How can I do it?
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Could you give an example of how it works for you now and how you would want the prompt to be played instead?
     
  3. Mahir ÇATAL

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    Hi,

    Same problem for me.

    For example in turkey we have use num_1_0 for first queue but your system use num1 for first queue. it doesn't useful for our country. So we have to use NUM_1_0, NUM_2_O ..... for queue calls.

    your xml
    <response name="QUEINTRO" order="YOUR_AT_POSITION+$Num$+QUEUE_TOBE_CONNECTED" />

    how can we change it, for our country.
     
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