Restrict Call Time?

Discussion in '3CX Phone System - General' started by spid3r1987, Aug 12, 2011.

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  1. spid3r1987

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    Hi there
    Currently the Voip Provider im trialling states that if a call lasts longer than 60 minutes, then it starts charging us per second.
    i want to restrict the call time to 60 minutes
    i know this has its down sides, like if im in a queue il lose my place etc etc...
    but id rather this than have to pay extraordinary rates per second.
    this is only for a trial anyway so it wont matter so much. just wondering if it can be done?
     
  2. leejor

    leejor Well-Known Member

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    This question came up recently. Being a business PBX, no, there is no way, using the features in 3CX to cut a call off after a given time period.
     
  3. mylove4life

    mylove4life New Member

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    If it was me I'd find a new provider.
     
  4. willow

    willow Member

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    some sip providers have a web portal were you can limit the call but not all. I would find a new provider as well, it should matter if you make an hour call or 60 one minute calls.
     
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  5. spid3r1987

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    well the reason im using the supplier is because its not costing me anything atm(points system etc)
    and its only for testing so it dont really matter atm, just wondered if it was possible thats all...
     
  6. eagle2

    eagle2 Well-Known Member

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    Limiting call duration is not necessary associated with business PBX, many corporate customers request this for different reasons - increasing productivity, security (even handling events like leaving a phone off-hook), expenses cut, etc. It would be fine if a custom parameter like 'CALLDURATION' existed.

    Regards
     
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  7. leejor

    leejor Well-Known Member

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    The problem arises during a legitimate (long) call, perhaps a very important conference call or customer . It doesn't come across as professional if your conversation is cut off mid-sentence and you have to call back (repeatedly?).

    Er...sorry, we're only allowed to have (insert time limit) long telephone conversations at our company.

    Leaving a phone off-hook, should be handled by a disconnect from the far end, unless, of course both ends just put the handset down and walked away from their sets.
     
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