Restrict calling between two extension groups

Discussion in '3CX Phone System - General' started by Raman Kalia, Nov 16, 2017.

Thread Status:
Not open for further replies.
  1. Raman Kalia

    Joined:
    Jun 7, 2017
    Messages:
    14
    Likes Received:
    0
    Hi,

    I need to setup PBX system for two distinct offices, which will have their independent IVRS, recordings and extensions (same series likely). How to configure 3CX groups so extension belonging to one group cannot dial into other group IVRS, extensions etc.

    Regards,
    Raman Kalia
     
  2. sip.bg

    sip.bg Active Member

    Joined:
    Nov 7, 2016
    Messages:
    704
    Likes Received:
    219
    With forwarding exceptions for each of the extensions -- no other easier way.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Raman Kalia

    Joined:
    Jun 7, 2017
    Messages:
    14
    Likes Received:
    0
    Hi,

    Could you explain it in bit detail.

    1. Whether possible or not.
    2. If possible, what are the efforts.

    Regards,
    Raman Kalia
     
  4. sip.bg

    sip.bg Active Member

    Joined:
    Nov 7, 2016
    Messages:
    704
    Likes Received:
    219
    Imagine the two groups of extension have numbers between 100-199 and 200-299 correspondingly.
    This means extensions 100, 101, ..., should not be called from extensions 200, 201, ..., and vice-versa, if I understood correctly your requirement.

    For the purpose edit extension 100, go to Forwarding tab, scroll down to Exceptions and Add rule like: calls from 200-299, all hours, action: End call. You can select and edit multiple extensions at the same time, i.e. all between 100 and 199 and forbid calls from 200-299 for all of them simultaneously.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Raman Kalia

    Joined:
    Jun 7, 2017
    Messages:
    14
    Likes Received:
    0
    Thanks! This should help.

    Is there any possibility to setup similar rule for groups having same extension series, i.e., both groups have extensions between 1001 - 1999.

    Regards,
    Raman Kalia
     
  6. sip.bg

    sip.bg Active Member

    Joined:
    Nov 7, 2016
    Messages:
    704
    Likes Received:
    219
    What you mean, the extension numbers in one PBX must be unique?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. Raman Kalia

    Joined:
    Jun 7, 2017
    Messages:
    14
    Likes Received:
    0
    No. I wanted to check if same extension no. can be given to two users if they are part of different groups or can I we have a virtual split of PBX to form two logical entities for two offices. Hope I'm sounding right in putting my query across.
     
  8. sip.bg

    sip.bg Active Member

    Joined:
    Nov 7, 2016
    Messages:
    704
    Likes Received:
    219
    No, I'm afraid not possible.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    401
    Likes Received:
    37
    Hello @Raman Kalia

    As @sip.bg already said, this is not possible and the only way to block extensions from calling other extensions is with the method described above. Also note that this is not possible for system extensions like IVRs, Queues, etc. as these will be available to all.
     
Thread Status:
Not open for further replies.