Restricting an Extension

Discussion in '3CX Phone System - General' started by ParksideGroup, Mar 9, 2016.

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  1. ParksideGroup

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    Hi

    I was wondering if there was a way to restrict an extension to allow it to call another extension. Basically we have a phone in a reception area, we want when users dial 0 that they come straight through to another extension.

    Regards

    Paul Moss
     
  2. CentrexJ

    CentrexJ Member

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    You are simplest to set the phone to autodial the extension you want when the receiver is picked up.

    Not sure what model phones you are using but with Yealink phones this is called "hotline number". In the web interface for the phone go to features, general information and setup the hotline number.

    Most voip phones support this in some way.

    Than for the sign you have by the phone write "Please pick up the phone to be connected to xxx".
     
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  3. Ben C

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    Maybe use an outbound rule like:
    where 100 is the extension you want the call to end up (reception)
     

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  4. leejor

    leejor Well-Known Member

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    Ben
    Outbound rules are just that, for outbound calls, not calls to other extensions. Hot-line/autodial type option is the best if you want all calls to go to one location when the handset is lifted. Anything more complicated would require the use of the set/devices internal dialplan (if available), to restrict calls to certain extensions/numbers.
     
  5. craigreilly

    craigreilly Well-Known Member

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    Set the SIP Value of an extension to 0 - unless you are already doing SIP-to-SIP calling.
    We set our receptionist this way for convenience - but the actual extension is 100. Either way works.

    The outbound rules could also work with a loopback provider at 127.0.0.1
     
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  6. donbru01

    donbru01 New Member

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    Hi you can use exception on forwarding rule .
    You can disable all phone to receive call from a extension xxx
    Leave only phone example 100 to receive call from this extension
     
  7. ParksideGroup

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    Thanks for the help, we have managed to get this resolved.

    Regards

    Paul Moss
     
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