Return call to original extension

Discussion in '3CX Phone System - General' started by leegreen01, Apr 2, 2018.

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  1. leegreen01

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  2. voiptoys

    voiptoys Active Member

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    While 3CX does not currently have this feature built in, it would be straightforward to build the feature using the Call Control API and the Call Flow Designer (CFD). We do similar things with various routing solutions we have created including routing based on date/time, area code, ticket number, account code, and VIP status.

    You would need two pieces: (1) a service that keeps track of all (or selected) outbound calls for future matching, and (2) a CFD application that matches the caller ID of inbound calls to the last person who dialed this number.

    There are some complexities in the process that would need to be addressed. For example, if you wanted to be selective about which calls should be tracked, and where to route the calls if the agent that originally placed the call is currently unavailable, but these details are certainly addressable.
     
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