Ring back tone on tranfers intead of hold music

Discussion in 'Ideas' started by Michael Groom, Jan 26, 2018.

  1. Michael Groom

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    @3cx Please provide an option to use ring back on transfers.

    I Have had to use queues for customers to make custom routing not supported by 3cx. When the queue answers then transfers the call the callers hear hold music instead of us ringback tone.
     
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  2. Paul Omans

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    A workaround could be to set the "USProgresstone.wav" as your hold music, and then use Shared Parking when you put clients on hold instead of using the "hold" button on your phone. That way you can upload your normal hold music to the Shared Parking hold music spot, with the normal hold music only being used for call transfers.
     
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