leonp
Free User
- Joined
- Jan 21, 2018
- Messages
- 47
- Reaction score
- 4
Hi,
As far as I can tell - I cannot get a call destined for a ring group, but outside of office hours, to go straight to voicemail instead of calling the members of the group first and then going to voicemail.
I know I can achieve this by sending it to a queue (with voiceapp) to do the time basis and then send it to the ring group. My issue with this, is that I end up with a completely useless (to my internal users) queue listed as an extension in the users phonebook.
I can see a number of requests for the ability to hide certain extensions from the phonebook, though these don't appear to have gone anywhere.
Is there a way around this, or do I just have to put up with a bunch of (funtion only) call queues in my phonebook?
Thanks.
As far as I can tell - I cannot get a call destined for a ring group, but outside of office hours, to go straight to voicemail instead of calling the members of the group first and then going to voicemail.
I know I can achieve this by sending it to a queue (with voiceapp) to do the time basis and then send it to the ring group. My issue with this, is that I end up with a completely useless (to my internal users) queue listed as an extension in the users phonebook.
I can see a number of requests for the ability to hide certain extensions from the phonebook, though these don't appear to have gone anywhere.
Is there a way around this, or do I just have to put up with a bunch of (funtion only) call queues in my phonebook?
Thanks.