Hi All, We have a 3CX 10.0.24018.2322 SP6 running at the moment. We want to have a call queue if a person calls and the phone is not answered. I have a ring group with 4x Yealink -T26P which rings simultanious on incoming calls. Normally there is no issue with calls being answered, but it happens sometimes they have a day off and only one person is available. We dont wanna keep the phone unanswered, but also want to keep that personal touch by answering manual instead of a autoresponder. So I configured the following: RingGroup ID 802 - ext. 611 & 612 Call Queue ID 803 - ext 611 & 612 If the call is not answered on 802, it will continue to 803 after 30 secs. Pretty straight forward right? I tested a few things. 1) Two callers after each other All goes well, after 30 secs, caller 2 ends up in the queue. Nothings wrong. Best case scenario 2) Two callers, almost simultanious or short after each other. (this WILL happen on a regular basis) Caller 1 is being answered, but caller 2 ends up in the queue imediately! No chance for the second operator to answer... 3CX detects line busy... poof... into queue... Yes we can answer the queue, but its less personal. 3) Two callers, after each other, but they hang up line 1 within the 30 sec ringtime. There's an issue. The phone that just hung up, just wont ring on the initial 30 sec group. We have to wait for it to get into queue. On the Yealink there will not be an issue, as we can answer all phones with the buttons on the phone. Queue is handled according to caller time though. Finally, with multiple lines connected, I noticed callers 1 and 2 both get a message they are first in queue... and the 3rd caller gets the message 2nd in queue. Of course people wont notice when calling, but... I did and it's a beauty bug, nothing big, but its a bug. Any thoughts on this...?