Ring Group : Destination if no answer

Discussion in '3CX Phone System - General' started by smartek, Jun 30, 2017.

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  1. smartek

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    When a group A is ringing but nobody answers, I would like that Group A and Group B starts ringing.

    The only way I found to do this is to create 3 group, including all members of Group A and B. Isn't there a cleaner way of doing so ?
     
  2. Zacharias_3CX

    Zacharias_3CX Support Team

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    Hello @smartek

    Can you please clarify what you have configured in Destination if no answer of the Ring Group?
    Do you forward the call to another Ring Group?
     
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  3. leejor

    leejor Well-Known Member

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    Simply put the extensions that are in group A into group B along with any "new" extensions. If group B is used for other purposes and you don't want all of the extensions (A&B) ringing, then you will have to create group C.
     
  4. smartek

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    Hi Guys,

    Zacharias> destination if no answer is group B. But doing so implicates that group A will not ring anymore... and it would be practical for us that both groups would ring. It would be nice to have a checkbox that would allow this possibility.

    Leejor > As I need to keep separate groups A and B for other reasons, then what you says confirms my first post : one need to create a 3rd group that includes all members of A and B. As we have a lot of groups, it's a bit of a pain but I can survive :)
     
  5. Zacharias_3CX

    Zacharias_3CX Support Team

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    Hello @smartek

    I am afraid there is no such ability at the moment. You can however post this as a feature request in the ideas section of the forum so it can be upvoted by other users and reviewed by the appropriate department.
     
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