Ring Group ID on 3CX Android clients

Discussion in '3CX Phone System - General' started by minnesota, Apr 6, 2017.

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  1. minnesota

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    Hello,

    I'm not getting a response on the Android sub-forum so I am posting here.

    The problem we're having with our 3CX Android client is that when the phone is in standby (screen off) or 3CX is not open, when a call rings to the phone from the PUSH service, it only shows the phone number Caller ID instead of that PLUS the Ring Group ID.

    We really need all incoming calls to show the Caller ID in addition to Ring Group ID so our customers know which ring group the call is destined for as it changes how they answer the call. Is there going to be an update to 3CX Linux and/or 3CX Android app to make the Ring Group ID function properly even with the PUSH message?

    Thank you





    https://www.3cx.com/community/threads/ring-group-not-showing-in-caller-id-on-android.48051/
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @minnesota

    As i mentioned on the other post this is a limitation of the Push message.
    I really wouldn't know if or when this is going to be implemented for Android as this is up to the development team.
     
  3. minnesota

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    I understand but this works fine on our iPhone clients so we really need it to work on Android as well.

    How does this request get passed on to the Android development team? I assume since you work at 3CX that you are able to reach out to them and see when this will be implemented as it is a very crucial feature.

    Thank you
     
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