Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Ring Group Licencing

Discussion in '3CX Phone System - General' started by bell, Mar 24, 2015.

Thread Status:
Not open for further replies.
  1. bell

    Joined:
    Jul 30, 2014
    Messages:
    23
    Likes Received:
    0
    I've been told by our 3CX distributor that any extensions in a ring group will take up licences when the phones in that group are ringing but when I've looked around to try confirm that some say it does with others say it doesn't.
    If I have a 4 simultaneous call licence and the call goes to a ring group with a ring all with 8 phones, is it taking up all 4 simultaneous call licences? What will happen to the other 4 phones? Its not answered yet so not sure how it works and cant test it because I have more than enough licences but need to know for future quoting etc.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,110
    Likes Received:
    329
    It is my experience the the licence doesn't "kick in" until a ring group member answers, that then becomes one call.
     
Thread Status:
Not open for further replies.