Ring Group Missed Call

Discussion in '3CX Phone System - General' started by shedster99, Apr 6, 2011.

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  1. shedster99

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    I know this has been discussed previously but cannot see any real answer.

    We have a client that is using a variety of Yealink deskphones, they have a main ring group which rings 4-5 extensions in a ring-all fashion.

    The receptionist is not happy as if she is away from her desk doing other functions and comes back to see a missed call, she cannot tell if someone in the ring-group picked up and answered the call.

    I am aware of the dilemma, the phone rang and wasn't answered so the phone DOES have a missed call however she needs to know if the ring-group has had a missed call.

    Make sense ?
    Is it possible ?

    v9 of 3CX is installed locally, receptionist has a T28P, others are T20s.

    Can't figure it out and I'm getting serious grief on it, any help/advice welcome.
     
  2. willow

    willow Member

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    I don't think the phone will be smart enough to tell the difference. I would suspect using call assistant or the call logger in the 3cx server would provide these answers.
     
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