Ring Group not forwarding to outside number***FIXED

Discussion in '3CX Phone System - General' started by austserve, May 26, 2011.

Thread Status:
Not open for further replies.
  1. austserve

    Joined:
    Apr 19, 2011
    Messages:
    8
    Likes Received:
    0
    I have set a ring group to ring when one of the VoIP providers rings. If noone answers it is supposed to divert to a mobile number. It instead just terminates the call. I have set the divert if no answer to a mobile number & I can ring this number from the voip system. I also have an extention that if there is no answer it diverts to the mobile & this works fine. It is an issue with the ring group. The ring group is included in an external rule but doesn't seem to make a difference.

    I have listed the log below.

    Code:
    18:54:24.585  [CM503003]: Call(43): Call to sip:100@172.16.0.24:5060 has failed; Cause: 487 Request Cancelled; from IP:172.16.0.73:5060
    18:54:24.550  [CM503003]: Call(43): Call to sip:101@172.16.0.24 has failed; Cause: 487 Request Terminated; from IP:172.16.0.74:5060
    18:54:24.441  [CM503020]: Normal call termination. Reason: No answer
    18:54:24.441  [CM503016]: Call(43): Attempt to reach <sip:800@172.16.0.24:5060> failed. Reason: No Answer
    18:54:23.700  Currently active calls - 1: [43]
    18:54:14.582  [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:101@172.16.0.20:5060]
    18:54:14.581  [CM503002]: Call(43): Alerting sip:101@172.16.0.74:5060
    18:54:14.540  [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:100@172.16.0.20:5060]
    18:54:14.540  [CM503002]: Call(43): Alerting sip:100@172.16.0.73:5060;transport=udp;user=phone
    18:54:14.446  [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:101@172.16.0.74:5060]
    18:54:14.439  [MS210002] C:43.3:Offer provided. Connection(transcoding mode): 172.16.0.20:7122(7123)
    18:54:14.403  [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:100@172.16.0.73:5060;transport=udp;user=phone]
    18:54:14.396  [MS210002] C:43.2:Offer provided. Connection(transcoding mode): 172.16.0.20:7120(7121)
    18:54:14.319  [CM503004]: Call(43): Route 1: RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:100@172.16.0.73:5060;transport=udp;user=phone,Dev:sip:101@172.16.0.74:5060]
    18:54:14.314  [CM503010]: Making route(s) to <sip:800@172.16.0.24:5060>
    18:54:14.314  [MS210000] C:43.1:Offer received. RTP connection: 58.96.1.2:55482(55483)
    18:54:14.303  Remote SDP is set for legC:43.1
    18:54:14.287  [CM505003]: Provider:[Exetel_0730405191] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0] PBX contact: [sip:0730405191@115.70.169.43:5060]
    18:54:14.275  [CM503001]: Call(43): Incoming call from 0732932243@(Ln.10001@Exetel_0730405191) to <sip:800@172.16.0.24:5060>
    
    Thanks for your assistance.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,869
    Likes Received:
    304
    Re: Ring Group not forwarding to outside number

    I don't know if this past post is of any assistance.

    http://www.3cx.com/forums/forward-ring-group-to-external-without-receptionist-18420.html#p93026

    The way this sort of "feature" works in version 10 may have changed, and require other options to be enabled.. Which version are you using, I see that the currently active calls is at -1?
     
  3. austserve

    Joined:
    Apr 19, 2011
    Messages:
    8
    Likes Received:
    0
    Re: Ring Group not forwarding to outside number

    Hi Leejor,
    Thanks for the referal but not really. I'll give you some more detailed info. I am using 3CX V10RC2 (latest updates).

    I have the SIP provider direct all incomming calls to Ext800 (ring group). I have selected 'Destination if no answer' - 'Forward to outside number' & an external mobile number entered. After the alloted time (10 seconds) the calls simply gets terminated without redirection.

    If however, I direct the ring group to connect to an extention & then that extention forwards to the same outside number, it works fine.

    I have an outbound rule that states Extentions 100-900 can route via that SIP provider.

    I have ticked, allow ring/hunt groups to dial external numbers.

    You'll notice the specific difference. This is how the calls end when directed externall from ring group 800
    And this is what happens when directed via an extention.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,869
    Likes Received:
    304
    Re: Ring Group not forwarding to outside number

    This might be restricting the calls to only those extensions and nothing else, including a ring group...or maybe not.
    I haven't had a chance to look through all of the advanced options, there could be something in there that needs to be toggled too.
     
  5. austserve

    Joined:
    Apr 19, 2011
    Messages:
    8
    Likes Received:
    0
    Re: Ring Group not forwarding to outside number

    I've attached an image of the outbound rules. Originally the 'General' rule only covered 100-199 but I expanded it to cover 100-900 as I've discovered you have to have A rule or no calls go out, which is good. But that is all I can find.
     

    Attached Files:

  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,869
    Likes Received:
    304
    Re: Ring Group not forwarding to outside number

    Yes, it does need rules. It's just a computer, it can't read your mind (yet), it still has to be told where to send calls. Did you try leaving "call from extension(s)" blank, for the outbound number that you are forwarding the RG to, to see if that makes a difference?
     
  7. austserve

    Joined:
    Apr 19, 2011
    Messages:
    8
    Likes Received:
    0
    Ok, Figured it....

    For whatever reason Ext800 isn't (or doesn't appear to be) considered an extention as far as rules are concerned. However, If I make a rule that allows calls based on number of digits eg 6-10 for Australia, then it works perfectly.
     
Thread Status:
Not open for further replies.