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- Apr 19, 2011
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I have set a ring group to ring when one of the VoIP providers rings. If noone answers it is supposed to divert to a mobile number. It instead just terminates the call. I have set the divert if no answer to a mobile number & I can ring this number from the voip system. I also have an extention that if there is no answer it diverts to the mobile & this works fine. It is an issue with the ring group. The ring group is included in an external rule but doesn't seem to make a difference.
I have listed the log below.
Thanks for your assistance.
I have listed the log below.
Code:
18:54:24.585 [CM503003]: Call(43): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Cancelled; from IP:172.16.0.73:5060
18:54:24.550 [CM503003]: Call(43): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:172.16.0.74:5060
18:54:24.441 [CM503020]: Normal call termination. Reason: No answer
18:54:24.441 [CM503016]: Call(43): Attempt to reach <sip:[email protected]:5060> failed. Reason: No Answer
18:54:23.700 Currently active calls - 1: [43]
18:54:14.582 [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:[email protected]:5060]
18:54:14.581 [CM503002]: Call(43): Alerting sip:[email protected]:5060
18:54:14.540 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:[email protected]:5060]
18:54:14.540 [CM503002]: Call(43): Alerting sip:[email protected]:5060;transport=udp;user=phone
18:54:14.446 [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060]
18:54:14.439 [MS210002] C:43.3:Offer provided. Connection(transcoding mode): 172.16.0.20:7122(7123)
18:54:14.403 [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
18:54:14.396 [MS210002] C:43.2:Offer provided. Connection(transcoding mode): 172.16.0.20:7120(7121)
18:54:14.319 [CM503004]: Call(43): Route 1: RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060;transport=udp;user=phone,Dev:sip:[email protected]:5060]
18:54:14.314 [CM503010]: Making route(s) to <sip:[email protected]:5060>
18:54:14.314 [MS210000] C:43.1:Offer received. RTP connection: 58.96.1.2:55482(55483)
18:54:14.303 Remote SDP is set for legC:43.1
18:54:14.287 [CM505003]: Provider:[Exetel_0730405191] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0] PBX contact: [sip:[email protected]:5060]
18:54:14.275 [CM503001]: Call(43): Incoming call from 0732932243@(Ln.10001@Exetel_0730405191) to <sip:[email protected]:5060>
Thanks for your assistance.