• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Ring Group not forwarding to outside number***FIXED

Status
Not open for further replies.

austserve

Joined
Apr 19, 2011
Messages
8
Reaction score
0
I have set a ring group to ring when one of the VoIP providers rings. If noone answers it is supposed to divert to a mobile number. It instead just terminates the call. I have set the divert if no answer to a mobile number & I can ring this number from the voip system. I also have an extention that if there is no answer it diverts to the mobile & this works fine. It is an issue with the ring group. The ring group is included in an external rule but doesn't seem to make a difference.

I have listed the log below.

Code:
18:54:24.585  [CM503003]: Call(43): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Cancelled; from IP:172.16.0.73:5060
18:54:24.550  [CM503003]: Call(43): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:172.16.0.74:5060
18:54:24.441  [CM503020]: Normal call termination. Reason: No answer
18:54:24.441  [CM503016]: Call(43): Attempt to reach <sip:[email protected]:5060> failed. Reason: No Answer
18:54:23.700  Currently active calls - 1: [43]
18:54:14.582  [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:[email protected]:5060]
18:54:14.581  [CM503002]: Call(43): Alerting sip:[email protected]:5060
18:54:14.540  [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:[email protected]:5060]
18:54:14.540  [CM503002]: Call(43): Alerting sip:[email protected]:5060;transport=udp;user=phone
18:54:14.446  [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060]
18:54:14.439  [MS210002] C:43.3:Offer provided. Connection(transcoding mode): 172.16.0.20:7122(7123)
18:54:14.403  [CM503025]: Call(43): Calling RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
18:54:14.396  [MS210002] C:43.2:Offer provided. Connection(transcoding mode): 172.16.0.20:7120(7121)
18:54:14.319  [CM503004]: Call(43): Route 1: RingAll800:100Ext.100102Ext.102101Ext.101@[Dev:sip:[email protected]:5060;transport=udp;user=phone,Dev:sip:[email protected]:5060]
18:54:14.314  [CM503010]: Making route(s) to <sip:[email protected]:5060>
18:54:14.314  [MS210000] C:43.1:Offer received. RTP connection: 58.96.1.2:55482(55483)
18:54:14.303  Remote SDP is set for legC:43.1
18:54:14.287  [CM505003]: Provider:[Exetel_0730405191] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0] PBX contact: [sip:[email protected]:5060]
18:54:14.275  [CM503001]: Call(43): Incoming call from 0732932243@(Ln.10001@Exetel_0730405191) to <sip:[email protected]:5060>

Thanks for your assistance.
 
Re: Ring Group not forwarding to outside number

I don't know if this past post is of any assistance.

http://www.3cx.com/forums/forward-ring-group-to-external-without-receptionist-18420.html#p93026

The way this sort of "feature" works in version 10 may have changed, and require other options to be enabled.. Which version are you using, I see that the currently active calls is at -1?
 
Re: Ring Group not forwarding to outside number

Hi Leejor,
Thanks for the referal but not really. I'll give you some more detailed info. I am using 3CX V10RC2 (latest updates).

I have the SIP provider direct all incomming calls to Ext800 (ring group). I have selected 'Destination if no answer' - 'Forward to outside number' & an external mobile number entered. After the alloted time (10 seconds) the calls simply gets terminated without redirection.

If however, I direct the ring group to connect to an extention & then that extention forwards to the same outside number, it works fine.

I have an outbound rule that states Extentions 100-900 can route via that SIP provider.

I have ticked, allow ring/hunt groups to dial external numbers.

You'll notice the specific difference. This is how the calls end when directed externall from ring group 800
18:54:24.441 [CM503020]: Normal call termination. Reason: No answer

And this is what happens when directed via an extention.
19:54:18.657 [CM503025]: Call(72): Calling VoIPline:0409047800@(Ln.10001@Exetel_0730405191)@[Dev:sip:[email protected]:5060]
19:54:18.644 [MS210002] C:72.4:Offer provided. Connection(transcoding mode): 115.70.169.43:10146(10147)
19:54:18.559 [CM503005]: Call(72): Forwarding: VoIPline:0409047800@(Ln.10001@Exetel_0730405191)@[Dev:sip:[email protected]:5060]
 
Re: Ring Group not forwarding to outside number

austserve said:
I have an outbound rule that states Extentions 100-900 can route via that SIP provider.

This might be restricting the calls to only those extensions and nothing else, including a ring group...or maybe not.
I haven't had a chance to look through all of the advanced options, there could be something in there that needs to be toggled too.
 
Re: Ring Group not forwarding to outside number

I've attached an image of the outbound rules. Originally the 'General' rule only covered 100-199 but I expanded it to cover 100-900 as I've discovered you have to have A rule or no calls go out, which is good. But that is all I can find.
 

Attachments

  • outbound.jpg
    outbound.jpg
    62.9 KB · Views: 1,414
Re: Ring Group not forwarding to outside number

Yes, it does need rules. It's just a computer, it can't read your mind (yet), it still has to be told where to send calls. Did you try leaving "call from extension(s)" blank, for the outbound number that you are forwarding the RG to, to see if that makes a difference?
 
Ok, Figured it....

For whatever reason Ext800 isn't (or doesn't appear to be) considered an extention as far as rules are concerned. However, If I make a rule that allows calls based on number of digits eg 6-10 for Australia, then it works perfectly.
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.