Here's a weird one a staff member reported back to me yesterday. She sits at a desk that consists of a ring group of 4 phones. A call came in, rang all 4 phones, but when she picked up her extension the call didn't answer and the other phones kept ringing. She had dead air on her line, not a dial tone. She had to hit *20* to pick up the other phone. She says it happened to her twice that day, but other times it worked properly. Of course I didn't get a time of day, so I can't go back and look at the logs but here's the pertinent info: 3CX version 14 Cisco 7941 phones Ring strategy: Ring ALL I'm not expecting a miracle fix, as I know it's a weird intermittent issue, but maybe someone can clue me in on a likely culprit or suggest something specific to look at. Thanks.