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Solved Ring Group Ringing with hotdesk

Discussion in '3CX Phone System - General' started by jimbo59, Jan 4, 2018.

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  1. jimbo59

    jimbo59 Member

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    We have 4 extensions in a ring group. One extension is a hot desk and does not ring.
    This is SP2 with all phones being HTek 862.
     
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  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @jimbo59

    Can you please make sure that on that Extension's settings >> Forwarding Rules Tab, the option "Accept calls from Ring Groups" is enabled?
     
  3. jimbo59

    jimbo59 Member

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    That was it. Thanks
     
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  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    You're welcome, glad to help!
     
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