Ring group shows missed call even when call answered.

Discussion in '3CX Phone System - General' started by hogan71088, Jun 6, 2017.

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  1. hogan71088

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    Hi All,

    I have a ring group set to ring all, when a call comes in and it is answered by one agent from the queue, the other agents still see a missed call, specifically they are seeing it on the 3CX phone on iOS.

    Anyone seen this before?
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. hogan71088

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    Hi Stefan,

    I think the reason the missed calls are showing up is because when a call comes in to the ring group (ring all) when the call is answered by one agent the call continues to ring on the other agents iOS handset. This is why he's seeing missed calls.

    What are your thoughts on this behaviour?
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    are you on a 15.5?
    3cx stopps the iOS device from ringing in the same way we make it ring, with a push message. this would indicate a lost of internet connectivity of the device once it happens...
     
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