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Ring Group to mobile calls never hang up..

Discussion in '3CX Phone System - General' started by mattmiddleton, Dec 4, 2010.

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  1. mattmiddleton

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    Hi All,
    I'm having a problem with Ring groups and I'm hoping someone can help or give me some advise.

    I've got in incoming DID number that goes to a digital receptionist - when someone hits 1 they are diverted to a ring group that rings internal extensions for 60 seconds - if the call is not answered than the ring group diverts to a mobile.

    Problem - if the external caller hangs up then the PBX still keeps making the call, the mobile numbers voicemail then picks up and records a blank message - the call never ends.

    Is this a PBX bug or have I missed (or messed up) a setting somewhere.

    All help appeciated - thanks in advance.
    Matt
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Hi Matt,

    Welcome to the forum
    Could you please provide information as requested in http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html?
    Most probably your problem is similar to the problem described in http://www.3cx.com/forums/call-diverted-to-voicemail-results-in-stuck-call-15950.html
    Thanks
     
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  3. davidbenwell

    davidbenwell Active Member

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    Hi Matt

    Could you goto the VoIP Providers account within the 3CX console, if you have a Proxy server listed, please remove this and try again. :p
     
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  4. mattmiddleton

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    Hi Chaps,
    Thanks for the help, still having the problem however.

    I'm not using a PSTN gateway - all calls are via a SIP trunk (provided by VoIP Talk) and I have 4 incoming DID's.

    Romoving the proxy (then restarting services) results in the same outcome.

    Interestingly when I set an extension to divert to mobile if not answered the problem does not occur and the outgoing call from the PDX disconnects if the incoming line hangs up.- only when it goes through the ring group do I get the problem.

    I'm using 3CX 9 SP4, VOIPTalk SIP trunk on a business package and Cisco SPA504-G handsets with firmware 7.4.6
     
  5. MichaelB

    MichaelB Member
    3CX Support

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    Hi Matt,
    Can you please send me logs and captures - simulating your issue.

    So first you will need to change logging level to verbose.
    Open management console> settings > advance and select verbose.
    Restart all services.

    Start Wire shark and replicate your issue as described in this post.
    Then generate support info logs (Help>Generate Support Info) and send them to mb@3cx.com
    Thanks and Regards
     
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  6. nb

    nb Support Team
    Staff Member 3CX Support

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    Can you do a test

    Remove bind to media server and try with

    a) Reinvites and replaces - Send result *(should work)
    b) Re-invites only (????)

    Let us know.
     
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