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Ring Group Wallboard

Discussion in '3CX Phone System - General' started by Norman, Sep 19, 2017.

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  1. Norman

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    Is there a way to extend the Wallboard statistics to show Ring Group Statistics?

    We are a smaller service company and do not like to use Queues as in our experience customers will hang up when the queue answers and call the next number in the phone book.

    We have about 6 people answering the phones and we would like to be able to see statistics like average time to answer, longest time to answer, lost calls, total calls answered both total and by agent, how many active agents (phones not in DND), if the ring group doesn't answer (and after hours) we transfer the call to an outside call center and we would like to be able to show how many times the calls were transferred to the next step in the failover process.

    We already use a google sheets document to count how many appointments each agent books\cancelled\lost\etc and we have a TV in the call center area displaying this information. We would like to also display the Ring Group statistics.

    We have been using 3CX for a while (we just upgraded to v15.5 from v9.)

    I know most companies use queues, but in our case every time we have tried to implement queues our answered calls and appointments scheduled drops. In our industry when most of our calls are out of the phone book (or by simple google search) people will hang up and call the next company until their ring is answered by a live person.

    Thanks
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Norman

    Please note that currently this is not possible as Wallboard statistics are only for Queues. You can post a feature request in our ideas section of the forum so other users can upvote your idea and the appropriate department can evaluate it. You can however use the Queues and instead of having a music on hold playing you can have a ringing tone so callers do not know they are waiting in a Q.

    Hope this helps
     
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