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I have a ring group configured in hunt mode, and have done a test with all members of the ring group set to DND.
I expect the behaviour to direct to the specified 'connect to if the call is unanswered' instead the calling phone receives a 'dead tone' like the line is not available.
If everyone in the Ring Group decided to DND, is there any way I can redirect the call to an available extension ?
Thanks for any responses - quite urgent as I am doing some final testing for in-house demonstration this week. This would be a major problem if there is no solution since if the customer calls into the Helpdesk and all extensions happen to be on DND - then I can't allow for a dead-tone.
Thanks,
Lewis
I expect the behaviour to direct to the specified 'connect to if the call is unanswered' instead the calling phone receives a 'dead tone' like the line is not available.
If everyone in the Ring Group decided to DND, is there any way I can redirect the call to an available extension ?
Thanks for any responses - quite urgent as I am doing some final testing for in-house demonstration this week. This would be a major problem if there is no solution since if the customer calls into the Helpdesk and all extensions happen to be on DND - then I can't allow for a dead-tone.
Thanks,
Lewis