ring group with version 3.1.2434

Discussion in '3CX Phone System - General' started by clavaud, Sep 4, 2007.

Thread Status:
Not open for further replies.
  1. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    Impossible to create a group of call. The extensions are not validated
     
  2. tab

    tab

    Joined:
    Aug 10, 2007
    Messages:
    85
    Likes Received:
    0
    What's the issue?

    tab
     
  3. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    I do not arrive has to create a group call with extensions
     
  4. tab

    tab

    Joined:
    Aug 10, 2007
    Messages:
    85
    Likes Received:
    0
    There wasn't a fine grained description. I need more info to helping you. I did it according to the manual and both types of group run faultlessly.

    tab
     
  5. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    With an old version, example v3.01928.0
    that functions
    But with the V3.1.2434 version that is not possible any more.
    Test with this version
     
  6. miraportuga

    miraportuga Member

    Joined:
    Aug 7, 2007
    Messages:
    297
    Likes Received:
    0
    It is possible to create Ring Groups with current version (V3.1.2434). Maybe u just need a clean install of 3cx ? Give us more info about your issue.
    Cheers
     
  7. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    Following a first installation of the version v3.1.2434 on Windows 2000 I create 3
    extensions for example 1000,1001,1000
    I cannot validate them as a member in a group of call number 8000
     
  8. tab

    tab

    Joined:
    Aug 10, 2007
    Messages:
    85
    Likes Received:
    0
    At the install did you set the ext num length to 4?
     
  9. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    Yes well on
     
  10. Costas3CX

    Costas3CX New Member

    Joined:
    Jan 23, 2007
    Messages:
    217
    Likes Received:
    0
    sir I believe there is an issue during upgrade between current version and 1928. Do you think you install everything fresh and try again?

    Regards
     
  11. nb

    nb Support Team
    Staff Member 3CX Support

    Joined:
    Jun 7, 2007
    Messages:
    2,127
    Likes Received:
    152
    Ring Groups work perfectly. Do you see the list of extensions when you create a ring group? You should see the list of available extensions - see below..

    Ring Group Members:
    Select which extensions are a member of this ring group.
    Extensions
    1000
    1001
    1002

    Do you see the extensions you created on the left??
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  12. clavaud

    Joined:
    Jun 27, 2007
    Messages:
    25
    Likes Received:
    0
    Yes I see extensions 1000,1001,1002 perfectly on the left. I select them
    (to add) they appear on the right and when I validate it disappear on the right and groups it does not function
     
  13. nb

    nb Support Team
    Staff Member 3CX Support

    Joined:
    Jun 7, 2007
    Messages:
    2,127
    Likes Received:
    152
    Did you perform a clean installation or an upgrade? Perform a clean uninstall, and install the latest version of 3CX from scratch. Ring groups work for sure - and they work perfectly. You can rest assured.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.