Ring Group

Discussion in '3CX Phone System - General' started by AEnrico, Mar 6, 2018.

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  1. AEnrico

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    Hi, sorry for my English.

    I have a ring group with 4 extensions.
    The call starts on all the phones. but one of these 4 phones was already on call.
    After 5 seconds this extension ends the previous call and would like the phones to ring as for the other 3.

    it's possible?
     
  2. leejor

    leejor Well-Known Member

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    Calls to a ring group do not "re-poll" ring group members, while a call is ringing, to see if one, that was busy, is now idle. You could send unanswered calls, (after a time-out), from the first group, to a second group, made up of the same members.

    You could also add a second extension to each set, that was also a ring group member. It would also ring, allowing a set to hang up the current call and take the second key.
     
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  3. AEnrico

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  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    In addition to what leejor mentioned you could also use a Queue that will re-poll agents after they hang up.
     
  5. AEnrico

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    so is it possible to do what I asked?
    if yes, how?
     
  6. Saqqara

    Saqqara Active Member

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