Levi Koenig
Customer
- Joined
- Dec 20, 2017
- Messages
- 22
- Reaction score
- 5
Having the ability to place Ring Groups inside of the Call Queues "Call Queue Agents" section would be really helpful. Is there anyway to do this?
#1 example of how we would use this:
- Polling Strategy for Queue would be 'Prioritized Hunt'
- Call 2 people simultaneously (via a ring group)
- Then call 1 person
- Call 2 people simultaneously. (again, via a ring group)
I feel like the ability to add a ring group to a Call Queue would add a lot of flexibility. Example: We have a phone sales team of 5 people, and a office support staff of 5. To keep our sales fair we want all of the sales people's phones to ring at the same time. If none of them answer then ring the office staff.
#2 example of how we could use this:
For organizational purposes we have lots of call Queues. Currently when a shift changes, or we need to offer first dibs on all calls to a certain sales person we have to go into each sales Call Queue for each city and re-position the "Call Queue Agents". If we could just reference the same 'Ring Group' inside all of those Call Queues that would mean we would only have to make adjustments inside of the one RingGroup.
Any thoughts on the above? Is this possible? If not, any other ideas for these situations?
#1 example of how we would use this:
- Polling Strategy for Queue would be 'Prioritized Hunt'
- Call 2 people simultaneously (via a ring group)
- Then call 1 person
- Call 2 people simultaneously. (again, via a ring group)
I feel like the ability to add a ring group to a Call Queue would add a lot of flexibility. Example: We have a phone sales team of 5 people, and a office support staff of 5. To keep our sales fair we want all of the sales people's phones to ring at the same time. If none of them answer then ring the office staff.
#2 example of how we could use this:
For organizational purposes we have lots of call Queues. Currently when a shift changes, or we need to offer first dibs on all calls to a certain sales person we have to go into each sales Call Queue for each city and re-position the "Call Queue Agents". If we could just reference the same 'Ring Group' inside all of those Call Queues that would mean we would only have to make adjustments inside of the one RingGroup.
Any thoughts on the above? Is this possible? If not, any other ideas for these situations?