Ring-Groups logging in/out

Discussion in 'Ideas' started by decalabs, Sep 13, 2017.

  1. decalabs

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    Hello,

    please add the function to log into or off a ring group.

    Now an administrator has to login to the management console and add or remove an extension from a ring group. This happens on a daily basis at our customers. It would be much better if extensions can log into a ring group by themselves.

    Thanks in advance
     
  2. tvdir

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    Why don't you use queues instead of ring groups?
     
  3. decalabs

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    Because a queue works totally different than a ring group.

    In a ring group the caller hears the ringtone until somebody answers the call. In a queue the PBX answers the call instantly and puts the caller on a waiting line playing MoH. And that's not what we want. Our customers and ourself want that the call is not answered until a real human gets on the phone. We do not want the PBX answering the call and playing music.

    If you know how to config a queue not to answer the call then we could use this as a workaround.

    Almost all old ISDN PBX we exchange had this feature built in. That you can switch on and off a ring group. Some are from year 1990 or even older, so our customers doesn't believe us when we tell them that their new VoIP PBX from the 21st century don't have such a feature.

    After 3CX got Hotdesking with the last update this is the only feature we and our customers are missing from 3CX.

    PS: Sorry for the very late answer.