'ring mobile and extension' scenario changes

Discussion in 'Ideas' started by simonwalkden, Feb 25, 2016.

'ring mobile and extension' scenario changes 5 5 6votes
5/5, 6 votes

  1. simonwalkden

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    when an extension is called directly, or a DDI reaches a specified extension, or a call is put through to an extension - the mobile/extension twinning should function. If that extension is a member of a group, and that group receives a call, we would like the ability to not have the mobile ring at the same time.

    e.g. a team of sales people who may or may not be in the office are all part of a sales ring group. If they're at their desk they should receive the sales ring group call, but if they're out of the office they shouldn't receive this call. Simplest solution is to not twin group calls.
     
  2. Truman King

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    I support this idea.

    Another scenario: our team works in tech support. When we are at our desks, the softphone app on the desktop is sufficient for alerts; we do not need the mobile app to be ringing at the same time. On the other hand, if we lock our computers and walk away from the desk, with our mobile phones logged into the 3CX, the system should detect that we are idle and/or locked on our PC, and ring calls only on the mobile device.

    For advanced options, the users could control when the system forwards to the mobile app and when it does not, based on the various away statuses. For example, they could be set to "away from desk" and have calls forward, but decide that "do not disturb" never forwards.

    Currently, we either have both the mobile phone and the desk phone ringing for all users at all times, or users must log in and out of their mobile apps. This is not an elegant solution.
     
  3. NickR

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