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Ring my mobile simultaneosly - No Audio

Discussion in '3CX Phone System - General' started by skillsinc, Nov 23, 2010.

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  1. skillsinc

    Jun 8, 2009
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    Ever since I installed Sp4 on v9, calls that get routed to my mobile have no audio in either direction.
    I'm using the "Ring my mobile simultaneosly" function to ring my extension and mobile at the same time.
    When I answer my mobile, there is no sound. Happens with both external and internal calls. This is all sent over a T1 PRI, so it's not a SIP provider issue.
    This worked before Sp4.

    These logs don't show anything that I can see, but here they are anyway.

    12:42:10.005 [CM503003]: Call(1770): Call to sip:238@skillsinc.local has failed; Cause: 487 Request Terminated; from IP:
    12:42:09.942 [CM503003]: Call(1770): Call to sip:238@ has failed; Cause: 487 Request Cancelled; from IP:
    12:42:09.864 [CM503007]: Call(1770): Device joined: sip:10008@
    12:42:09.598 [CM503007]: Call(1771): Device joined: sip:10008@
    12:42:09.598 [CM503007]: Call(1771): Device joined: sip:238@
    12:41:55.894 [CM503002]: Call(1771): Alerting sip:10008@
    12:41:55.722 [CM503025]: Call(1771): Calling Unknown:12067930918@(Ln.10008@intergra T1 PRI)@[Dev:sip:10008@]
    12:41:55.675 [CM503004]: Call(1771): Route 2: VoIPline:12067930918@(Ln.10003@CallCentric)@[Dev:sip:17772505002@callcentric.com:5060]
    12:41:55.675 [CM503004]: Call(1771): Route 1: Unknown:12067930918@(Ln.10008@intergra T1 PRI)@[Dev:sip:10008@]
    12:41:55.675 [CM503010]: Making route(s) to <sip:812067930918@skillsinc.local:5060;nofwd=1>
    12:41:55.675 [CM505001]: Ext.238: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Dialer for Ext.238] PBX contact: [sip:238@]
    12:41:55.675 [CM503001]: Call(1771): Incoming call from Ext.238 to <sip:812067930918@skillsinc.local:5060;nofwd=1>
    12:41:55.472 [CM505001]: Ext.238: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Dialer for Ext.238] PBX contact: [sip:238@]
    12:41:55.472 [CM503002]: Call(1770): Alerting sip:238@
    12:41:55.456 [CM505001]: Ext.238: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_550-UA/] PBX contact: [sip:238@]
    12:41:55.456 [CM503002]: Call(1770): Alerting sip:238@
    12:41:55.331 [CM503025]: Call(1770): Calling Ext:Ext.238@[Dev:sip:238@]
    12:41:55.316 [CM503025]: Call(1770): Calling Ext:Ext.238@[Dev:sip:238@]
    12:41:55.300 [CM503004]: Call(1770): Route 1: Ext:Ext.238@[Dev:sip:238@,Dev:sip:238@]
    12:41:55.285 [CM503010]: Making route(s) to <sip:238@>
    12:41:55.285 [CM503001]: Call(1770): Incoming call from 2532996442@(Ln.10008@intergra T1 PRI) to <sip:238@>
    12:41:55.269 [CM503012]: Inbound office hours rule (Ed's Desk) for 10008 forwards to DN:238
  2. svcsales@quix.ch

    Oct 5, 2010
    Likes Received:
    we have the same issue, in our case with a patton 4554 isdn gateway.
    i had the debug logging enabled at the customer -- should we open a ticket & upload it?

    i'm a bit surprised this happens.
  3. nb

    nb Support Team
    Staff Member 3CX Support

    Jun 7, 2007
    Likes Received:
    Procedure on updating patches

    We have created a service pack build that will fix issues in the dialer or ring my mobile simultaneously.

    1. Go to Program files/3CXPhone System/bin folder and open the file 3cxphonesystem.ini
    2. Under the general section at the beginning of the file add the following entry

    to make it look likewise...

    AppPath=C:\Program Files (x86)\3CX PhoneSystem\

    Save the file.

    You should see this update in the 3CXPhone system updates - tick the dialer update and press Download to download the components.

    The update will be downloaded.

    4. IMPORTANT: After you have downloaded the update and you can access the management console, go back in the 3CX Phone system.ini file and delete the Updateserver key you previously added. This way your 3CX Winforms management console will revert to the default and mainstream 3CX Service pack download path.

    Thanks and regards

    Let me know if you have any problems.

    Thanks and regards
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