Ring My Mobile Simultaneously - Calls Dropped

Discussion in '3CX Phone System - General' started by casualmikey, Aug 23, 2011.

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  1. casualmikey

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    Hi all,

    I'm having an issue whereby I have been using the 'Ring My Mobile Simulaneously' on several extensions where the calls are dropped after 2 minutes and 5 seconds almost exactly into the call - This issue is repeatable. I have tried cell phone, voip phones, land lines and they have the same issue.

    It used to work perfectly but one by one, each extension would have the problem. I initially had 4 extensions, one had the problem within a month of setting it up, the second one within a few months until now none of my extensions with simultaneous ring work more than two minutes.

    I have escalated this to 3cx support as well as my voip provider. My voip provider said that the 3cx was sending back a '100 trying' message and that the carrier was timing out and cancelling the call as they had not received a '200 ok'. I checked the wireshark trace and it shows that right after the '100 trying' message is sent from 3cx (about 2 minutes and 5 seconds into the call), the carrier ends the call.

    I know I have escalated this to 3cx support but I would like to know if anybody has had this issue and if there is a temporary fix or setting I can use to make this feature work? I figure the more minds working on it the better.

    System: licensed 3cx up-to-date with latest updates running on Windows Server 2008

    Thanks for all of your feedback in advance,
    Mike
     
  2. netswork

    netswork Active Member

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    Please keep us updated to your results with support.
     
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