ring tone instead of music at queue

Discussion in '3CX Phone System - General' started by wolkensteinIT, Apr 8, 2011.

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  1. wolkensteinIT

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    Hi,

    we are using queues for incoming calls but we would like the caller to hear the normal ring tone and not the music.
    But I can't find any switch to tell the 3CX not to answer the call directly.
    I know it from a hardware PBX (Panasonic) where the queue only answers the call (with music or an announcement) when all members of the queue are busy or no one is logged in.
    Is That possible with 3CX?
     
  2. jgruss

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    It doesn't look like it is possible the way you're describing how you want it to work. Something you could do as a workaround would be to make a recording of the ringing tone and set the music for the queue to that.
     
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