ringtime with v8

Discussion in '3CX Phone System - General' started by zebrafilm, Oct 8, 2009.

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  1. zebrafilm

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    I have upgrade from the latest v7 to v8 with a backup/restore procedure.

    After a check of the systems everything is back online and more or less working but when someone calls, there is one ring in the ringgroup and then they get directly the IVR system.

    The ringtime is set to 40 seconds but it still jumps almost straight to the IVR. (usual 1 ring)
    This happens with both ringgroups I have, one is on 40 the otherone on 60 secs.
    The call is routed from an analog line via de Linksys3102 to the system. It also happens when I call using one of the voipiines. It worked fine with v7.

    800 = IVR
    801= ringgroup1
    802= ringgroup2
    100-110= internal extensions

    here is the log:

    09:41:17.835 [CM503007]: Call(37): Device joined: sip:800@127.0.0.1:40600;rinstance=a7efc3de9c11ee5b
    09:41:17.835 [CM503007]: Call(37): Device joined: sip:10003@192.168.1.12:5061
    09:41:17.804 [CM505001]: Ext.800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:800@127.0.0.1:5060]
    09:41:17.804 [CM503002]: Call(37): Alerting sip:800@127.0.0.1:40600;rinstance=a7efc3de9c11ee5b
    09:41:17.772 [CM503003]: Call(37): Call to sip:109@houtkooper.eu has failed; Cause: 487 Request Terminated; from IP:192.168.1.4:5060
    09:41:17.757 [CM503003]: Call(37): Call to sip:102@192.168.1.1 has failed; Cause: 487 Request Terminated; from IP:192.168.1.10:5060
    09:41:17.757 [CM503003]: Call(37): Call to sip:111@192.168.1.1 has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
    09:41:17.741 [CM503003]: Call(37): Call to sip:106@192.168.1.1 has failed; Cause: 487 Request Terminated; from IP:192.168.1.11:5061
    09:41:17.725 [CM503003]: Call(37): Call to sip:107@192.168.1.1 has failed; Cause: 487 Request Terminated; from IP:192.168.1.12:5060
    09:41:17.710 [CM503003]: Call(37): Call to sip:110@192.168.1.1 has failed; Cause: 487 Request Terminated; from IP:192.168.1.75:5060
    09:41:17.632 [CM503025]: Call(37): Calling Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=a7efc3de9c11ee5b]
    09:41:17.600 [CM503005]: Call(37): Forwarding: Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=a7efc3de9c11ee5b]
    09:41:17.585 [CM503003]: Call(37): Call to sip:112@192.168.1.1 has failed; Cause: 486 Busy Here; from IP:192.168.1.75:5060
    09:41:17.491 [CM505001]: Ext.109: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HomeSeer] PBX contact: [sip:109@192.168.1.1:5060]
    09:41:17.475 [CM503002]: Call(37): Alerting sip:109@192.168.1.4:5060;LINEID=d2c5d2c280df
    09:41:17.179 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:109@192.168.1.4:5060;LINEID=d2c5d2c280df]
    09:41:17.147 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:112@192.168.1.75:5060;line=63261]
    09:41:17.132 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:111@192.168.1.75:5060;line=15002]
    09:41:17.116 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:110@192.168.1.75:5060;line=16069]
    09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:107@192.168.1.12:5060]
    09:41:17.100 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:106@192.168.1.11:5061]
    09:41:17.085 [CM503025]: Call(37): Calling RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:102@192.168.1.10:5060]
    09:41:17.007 [CM503004]: Call(37): Route 1: RingAll801:100Ext.100101Ext.101102Ext.102106Ext.106107Ext.107110Ext.110111Ext.111112Ext.112109Ext.109@[Dev:sip:102@192.168.1.10:5060,Dev:sip:106@192.168.1.11:5061,Dev:sip:107@192.168.1.12:5060,Dev:sip:110@192.168.1.75:5060;line=16069,Dev:sip:111@192.168.1.75:5060;line=15002,Dev:sip:112@192.168.1.75:5060;line=63261,Dev:sip:109@192.168.1.4:5060;LINEID=d2c5d2c280df]
    09:41:16.991 [CM503010]: Making route(s) to <sip:801@80.57.11.xxx:5060>
    09:41:16.991 [CM505002]: Gateway:[UPC via SPA-3102] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.7(GW)] PBX contact: [sip:10003@192.168.1.1:5060]
    09:41:16.975 [CM503001]: Call(37): Incoming call from 065330xxxxxx@(Ln.10003@UPC via SPA-3102) to <sip:801@80.57.11.186:5060>
    09:41:16.960 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10003 forwards to DN:801
     
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  2. comresource

    comresource Member

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    It looks like for some reason the Call Forwarding for extension 112 BUSY is sending it to 800 which is terminating the ring all
     
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  3. zebrafilm

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    Danny, thanks a lot.

    Didn't see that one. I deleted the extension and remade it and it seems to work fine now.

    Bastiaan
     
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