Ringtones Based on Criteria (Cisco Phones)

Discussion in '3CX Phone System - General' started by TSlocum, Jan 21, 2014.

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  1. TSlocum

    TSlocum New Member

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    Is it at all possible with 3CX to set different ringtones for different situations. Or is this a phone issue? We have Cisco SPA514G Voip phones.

    For example, if we have two locations and want to help the second location with their incoming calls during a busy time, would it be possible to route some of their calls to our office, and set the ringtone to something specific, so we know it's a call coming in to the second location?
     
  2. leejor

    leejor Well-Known Member

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    My understanding is that different ringtones are Caller ID based which can work when dealing with outside calls. If that can't be made to work in your situation, and there is a spare line key available on the sets involved, you might think about sending overflow calls to the "other" line key that has a different ringtone assigned.
     
  3. TSlocum

    TSlocum New Member

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    How would I do that?

    Another example I've been asked about is: We have a secondary number, which I set up as a DID in the inbound rules with a digital receptionist. It prompts the caller to dial the desired extension. Is there a way to make it so calls coming from the digital receptionist have a different tone?
     
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