Robo Calls

Discussion in 'CRM / Helpdesk / App Integration' started by VITS 3CX, Mar 16, 2018.

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  1. VITS 3CX

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    Hi 3CX Support:

    How to interact with 3CX Call API or other services for auto dialing and play a pre-recorded message (Robo Call) using an external database?

    Thanks,
    VITS Dev Team
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @VITS 3CX,

    Using the 3CX Call Control API you can use the PhoneSystem.MakeCall method to make calls. If you need to play a wav file, you need to connect the call to a Digital Receptionist or CFD app.

    You can also use a CFD dialer to make these calls, as explained here:
    https://www.3cx.com/docs/cfd-creating-outbound-dialer/
    https://www.3cx.com/docs/cfd-predictive-dialer/

    In any case, you make the calls to the external number, and internally you connect the calls to a Digital Receptionist or CFD app...

    Kind regards.
     
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