Route FAX help text

Discussion in '3CX Phone System - General' started by Andy Schmidt, May 21, 2008.

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  1. Andy Schmidt

    Andy Schmidt New Member

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    Hi,

    is it a bug? Is it a help screen error?

    The help screen seems to imply that there are THREE options:
    - NONE -> No calls are fax
    - ALL -> All calls are fax
    - AUTO -> Voice vs. Fax is detected and handled appropriately.

    However, in the pull down menu there are only TWO choices: NONE vs. ALL! Where is the Auto Detect that the help screen promises:
     
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  2. Nick Galea

    Nick Galea Site Admin

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    Re: Route FAX - where is THIRD option?

    Yes it was removed. Help screen needs to be updated
     
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  3. galal202

    galal202 New Member

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    Hello
    When I use this future to "all fax"
    no fax tone
    ext. 88888
     
  4. archie

    archie Well-Known Member
    3CX Support

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    Your PSTN gateway should support T.38 fax protocol and set up to use it. Virtual fax extension does not provide fax tone. It only accepts T.38 packets.
     
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