route inbound calls

Discussion in '3CX Phone System - General' started by nngeek, Dec 22, 2008.

Thread Status:
Not open for further replies.
  1. nngeek

    Joined:
    Sep 4, 2007
    Messages:
    9
    Likes Received:
    0
    I have combed though the forums and could not find an answer. I would like to be able to route inbound calls from a certain number to a certain extension and not have it ring any other extension. But to have all other call traffic flow normally without the use of a digital receptionist. Is this possible with the "free" version of 3cx?

    Thanks in advance,

    J.R.
     
  2. William400

    William400 Well-Known Member

    Joined:
    Aug 21, 2006
    Messages:
    1,005
    Likes Received:
    0
    Hi

    Routing based on Caller ID is only possible at an extension level and not on individual inbound lines. Please post this as a feature request.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. kevin

    kevin Member

    Joined:
    Nov 23, 2006
    Messages:
    316
    Likes Received:
    1
    Hi there

    You can achieve this using a dummy extension in V7.

    Create an extension, say extension 444, that does not exist, and therefore will never register.

    For extension 444, set a forwarding rule based on callerid, set the callerID you want to match, select all hours, select all calls, and select the destination for this particular caller. Now set another forwarding rule based on phone not registered, select all hours, select all calls, and select the destination for all other callers.

    Regards

    Kevin
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.