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Route incoming calls based on the caller id of the caller

Discussion in '3CX Phone System - General' started by thomaska, Oct 25, 2012.

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  1. thomaska

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    Hi,

    I would like to ask if is possible to create rules for routing inbound calls based on the caller id on specific group and how do i implement this.

    Regards

    Thomas
     
  2. mixig

    mixig Active Member

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    Re: Route incoming calls based on the caller id of the calle

    Hi, you can create some dummy extension. Then in inbound rule choose your did number and routed to your dummy extension. After that go to your dummy extension and in forwarding rules tab, there is tab named "exceptions", you add new rule. Put there caller id and than were to forward your incoming call, you can also put "*" which will ignore evertything befor or after... e.g. 00* whil match everything whic start with 00xxxxxxxx , 3cx will not looking the xxxxxxxx ...... Your dummy extesnion doesnt need to be registered.

    I just tested and works...
     
  3. lneblett

    lneblett Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    What is meant by callerid on specific group? How do your calls come into the system...PSTN, sip, etc?

    You can usually set the system to look for a callerid mask and then direct however you want. The system detects the callerid and avoids the IVR if you should have it set. You can then direct to an extension, ring group, etc.
     
  4. jpillow

    jpillow Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    You cannot route incoming calls based on caller ID informaton only by DID's dialed can you route a call.
     
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  5. craigreilly

    craigreilly Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    I think mixigs theory will work as I use the exception list on my personal extension so certain calls always goto my mobile.
    Not the prettiest solution but a solution non the less.
     
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  6. SY

    SY Well-Known Member
    3CX Support

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    Re: Route incoming calls based on the caller id of the calle

    Incorrect :)
    You CAN route incoming calls basing on Caller ID, but it is not available in free edition.
     

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  7. thomaska

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    Re: Route incoming calls based on the caller id of the calle

    Great... Thank you
     
  8. lneblett

    lneblett Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    Mix

    Been doing this very thing for some time. I have some who want to bypass the IVR or receptionist and have their family reach an extension directly. Works great.
     
  9. craigreilly

    craigreilly Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    Thanks Sy - somehow looked right over that option.
     
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  10. jpillow

    jpillow Well-Known Member

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    Re: Route incoming calls based on the caller id of the calle

    Sy, I inquried on this exact option months ago and was told it wasn't possible nor have i ever found any documentation pointing to that feature. Thanks!!!!!!
     
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