earthwing
Bronze Partner
- Joined
- Sep 14, 2010
- Messages
- 23
- Reaction score
- 3
I need 3CX to be more flexible when routing calls (SIP trunks->Edit_>general->Routing calls) Rather than have "Destination during Office hours" I would like it changed to enable us to pick a time slot created by us, eg: AM hours, PM hours, PM 2nd Shift, night shift etc.. Then we can attach more intelligent call routing based upon those shifts in combination with the Digital assistant. A great example would be a customer with 3 offices, the morning 'slot' (8am-111:59 am) is routed to office A ring group, the afternoon (12:00 noon to 5:00 pm) to office B ring group and the evening destination (5:01 pm - 8:59 pm) would be a different ring group that maybe a combination of offices A and B. At 9:00 pm the night Digital assistance would run.
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