Routing of incoming call via a SPA3012

Discussion in '3CX Phone System - General' started by boffin, Jul 17, 2008.

Thread Status:
Not open for further replies.
  1. boffin

    Joined:
    Jun 25, 2008
    Messages:
    24
    Likes Received:
    0
    I have a small routing issue with incoming calls coming in via a SPA3012, which I'm hopeful that someone in the community can help with

    My 3CX server (6.0.664.0) is configured to route all incoming calls via the PSTN line to a designated extension, which isn't quite working as I would expect.

    What happens is the incoming call is answered by the 3CX server, and gives the caller a dialtone. If the caller dosen't do anything, the dialtone stops after a number of seconds and gives the disconnected tone. If the caller presses some numbers on his phone (dosen't appear to matter which numbers they press), the 3CX server routes the call to extension number configured in the 3CX server.

    I would have thought the routing would have occured without the caller having to do anything.... what changes to I need to make so that this routing occurs transparently to the incoming caller.

    Thanks John
     
  2. justin

    Joined:
    Feb 20, 2008
    Messages:
    79
    Likes Received:
    0
    I believe the SPA3102 can has a feature that allows you to make outgoing calls thru the VOIP line after calling it's PSTN line without having to have it connected to a PBX. I haven't used that feature but I'm guessing its the option "VoIP Caller Auth Method" that should be set to "none" on the PSTN line tab. If it's set to PIN it might require some input before transferring? Henk might have a better idea if thats what that option does.
     
  3. Henk

    Henk Member

    Joined:
    Nov 13, 2007
    Messages:
    250
    Likes Received:
    0
    Justin,

    it is pretty much like you said it is.

    Remove all the Pin authorisation and see what happens.


    ====Note====
    I get a LOT of spa3102 questions and emails, and I will get to them, I am a bit busy at work and also working on putting my server on full 12volts (solar) this includes the 3CX box. This is an interesting little project and takes a fair bit of time.
    ====Note end ====
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. boffin

    Joined:
    Jun 25, 2008
    Messages:
    24
    Likes Received:
    0
    Thanks Henk and Justin

    No PIN's were set, however I have changed anything that seems related - like "PSTN PIN Max Retry:" to a value of 0 - still no further ahead... dial in from the PSTN, and I get presented with a dialtone from the 3CX - and not immediately passed through to the assigned extension. Not at least until any single key is pressed on the calling phone. - this then seems to kick the 3CX to forward the call as configured in the 3CX

    Thanks
    John
     
  5. Henk

    Henk Member

    Joined:
    Nov 13, 2007
    Messages:
    250
    Likes Received:
    0
    Can you show is a log file from 3CX?

    H.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Henk

    Henk Member

    Joined:
    Nov 13, 2007
    Messages:
    250
    Likes Received:
    0
    Sorry,

    If possible can you provide info of your PSTN tab?

    Eg what is your Ans Call Without Reg setting? That should be set to "no".

    For you FXO timer values:

    VoIP answer delay: 0
    PSTN Answer delay: 0
    PSTN Ring Thru Delay: 2
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. boffin

    Joined:
    Jun 25, 2008
    Messages:
    24
    Likes Received:
    0
    16:58:48.265 CallCtrl::eek:nLegConnected [CM503007]: Call(16): Device joined: sip:99@127.0.0.1:40600;rinstance=df3b1f29ea288142
    16:58:48.265 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:10
    16:58:48.203 CallCtrl::eek:nLegConnected [CM503007]: Call(16): Device joined: sip:10000@192.168.38.80:5061
    16:58:48.203 Extension::printEndpointInfo [CM505001]: Ext.99: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]
    16:58:48.203 CallCtrl::eek:nAnsweredCall [CM503002]: Call(16): Alerting sip:99@127.0.0.1:40600;rinstance=df3b1f29ea288142
    16:58:47.718 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:10
    16:58:47.687 CallCtrl::eek:nRerouteReq [CM503005]: Call(16): Forwarding: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=df3b1f29ea288142]
    16:58:32.390 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(16): Calling: Ext:Ext.10@[Dev:sip:10@192.168.38.81:5060]
    16:58:32.390 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:10@smtp.ttt.com:5060]
    16:58:32.390 Line::printEndpointInfo [CM505002]: Gateway:[POTS] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.7(GW)] Transport: [sip:192.168.38.1:5060]
    16:58:32.390 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:10
    16:58:32.250 CallCtrl::eek:nIncomingCall [CM503001]: Call(16): Incoming call from 10000@(Ln.10000@POTS) to [sip:10@smtp.tt.com:5060]
    16:58:32.250 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:10
     
  8. Anonymous

    Anonymous Guest

    To get technical support on this one, you can contact our technical support (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

    https://erp.3cx.com/orderform/support.aspx
     
Thread Status:
Not open for further replies.