We have around 45 locations within our company. Many of the offices have their own Digital Receptionist that direct patients to various locations/staff members. Our problem is that when a patient calls and ends up with someone's voicemail, they will very often press 0 or * to route to the operator. Since we can only define one operator, they all route back to one call queue - which does not service all locations. Is there a way to disable this function without disabling the operator extension? The ideal situation would be to have an option within the extension's voicemail to direct the call when they press a key (i.e. the message could say "I'm out of the office, press 1 to transfer to my supervisor, 2 to go to the main menu, etc."). I realize this is the function of the DR, it would be good to have that flexibility at the VM box level. Short of that, if we could disable the option all together when in voicemail, that would be acceptable. Any suggestions?