Run a voice application without answering the phone ?

Discussion in 'CRM / Helpdesk / App Integration' started by gerald, Oct 7, 2009.

Thread Status:
Not open for further replies.
  1. gerald

    Joined:
    Aug 26, 2009
    Messages:
    1
    Likes Received:
    0
    Hi,

    Is it possible to run a voice application without answering the phone ?
    I would like to return busy (no cost) and then do some tasks (or the other way around, while ringing).

    Kind regards,
    Gerald
     
  2. VAD_Support

    VAD_Support Active Member

    Joined:
    Aug 6, 2009
    Messages:
    690
    Likes Received:
    0
    Unfortunately this is not possible with the current version of the VAD.
    VAD callflows start executing when the call is connected, so you can not decide to reject a call in the callflow.
     
  3. SWSDEV

    SWSDEV Member

    Joined:
    Feb 23, 2008
    Messages:
    256
    Likes Received:
    0
    Maybe the applicaton could accept the call, start some action, and then forward the call within seconds to a separate number that will be busy.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.