Steps to reproduce: Call in from an outside line Create a new contact record based on the number shown Disconnect the call Call in from the same outside line again The 3CX for Windows app should call up the Salesforce record that was just created. Instead, it attempts to create a new contact record. It does not appear to ever call up an existing record. We are running PRO license, 15.5.6354.2. This was working a few weeks ago. Can anyone reproduce?