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Salesforce - Incoming Calls not recognised

Discussion in 'Windows' started by paulcarass, Nov 4, 2016.

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  1. paulcarass

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    Apr 27, 2016
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    Has anyone had this issue with their Salesforce integration?
    We can click to call for outbound calls within Salesforce, but on incoming calls, no account or contact pages are opened.
    Ive double checked all the usual credentials, passwords, security tokens etc. I think its odd because the outbound calls work, but not inbound.
    Running off Windows 10, with 3CX Pro V14
     
  2. Kirsten

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    Dec 5, 2016
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    Hi, did you get any sort of resolution to this issue? I have users experiencing the same issue and I'd be glad to know if you were able to shed any more light on it.
     
  3. Carles Vidal

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    Dec 16, 2016
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    Hi, we have been experienced same issues since salesforce force us to change password of some users. We change password, regenerate security token and change credentials on 3cx salesforce plugin and nothing, outbound calls runs perfect but incoming calls don't open lead or account card.

    When we look at 3cx integration log we see the same error " An error occurred processing an inbound call from xxxxxxxx: INVALID_LOGIN: Nombre de usuario, contraseña, token de seguridad o usuario no válidos o bloqueados."

    Maybe 3CX crew should give us an answer about this issue
     
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