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SalesForce integration. Popups only work with users in System Administrator profile.

Discussion in 'CRM / Helpdesk / App Integration' started by Konstantin Stepantcov, Mar 19, 2018.

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  1. Konstantin Stepantcov

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    HI There,

    I have this permissions issue, which I can't resolve. I have miltiple user profiles for different departments - none of them have integration working except for the System Administrator profile users:

    In salesforce login history for sysadmins I can see these entries:
    19/03/2018 1:54:21 EDT PM *office_IP* Other Apex API Success N/A ___.my.salesforce.com
    19/03/2018 1:54:46 EDT PM *office_IP* Application Success Browser ___.my.salesforce.com Canada

    For other users:
    19/03/2018 1:39:21 EDT PM *office_IP* Other Apex API Success N/A ___.my.salesforce.com Canada
    which is not followed by the second entry.

    Any thoughts? Wha set of permissions for the user profile would be missing?

    Thank you!
     
  2. Konstantin Stepantcov

    Joined:
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    It was the Fax "read" permission.
     
    Matthias Klein likes this.
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