Discussion in '3CX Phone System - General' started by Rafe, Nov 4, 2008.

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  1. Rafe

    Oct 30, 2008
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    We've just implemented 3CX and integrated it into Salesforce. However the sample code given by 3CX isn't great as the extension number (to call from) is hard-coded and therefore global to all users of Salesforce.

    So we changed the macro to:

    HYPERLINK("" & $User.Extension & "&vmpin=" & $User.Extension & "&to=9"&Phone,"Click here to call this contact")

    Then in the Salesforce Edit User screen we had to enter the correct 3CX extension for each Salesforce user in the extension field and the above picks it up automatically.

    Also note that we need to dial a 9 for an outside line and that's included in the above.

    Works a treat. Hope that helps others.

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