Save DTMF logs

Discussion in '3CX Phone System - General' started by hwtrap, Sep 28, 2012.

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  1. hwtrap

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    Hi! I'm totally newbie in this PBX subject... But I'm really curious about new techniques and always start to learn something. One friend (boss), asked me if I can try setup one SIP and a DID# for IVR + DTMF... But save the logs typed in DTMF. The first idea was doing this with Asterisk into a CentOS VPS. But I think is easy doing this into a Windows based system. So the idea is:
    buy one SIP server and a DID#... Connect the DID# with the SIP, and enable DTMF... When someone calls, will start an IVR, asking for some information about the business. And we want save this info into a .txt file... Is that possible with 3CX Phone System? If yes, could you help? We are able to pay...
     
  2. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    I needed to do this for a company that wanted to capture order numbers for an automated customer services process using IVR.

    The 3CX Voice Application Designer (VAD) is a very powerful tool and was used to create this for one of our customers. Tho' we - and our customer are UK based - I used a 3CX Certified Partner in Utah USA to do the job - which was done exceptionally well. Not only can callers dial their order number into the system (for it to be captured and e-mailed to a customer representative), but the number is also read back & the caller asked to confirm ...

    I'd suggest that you contact 'SWS Development LLC' to discuss your project:

    http://www.swsdev.com/Contact.aspx
     
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  3. hwtrap

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    Thank you! I contacted them, waiting for their answer... Anyone else available to help-me on this? I need it asap!!
     
  4. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    My Contact at SWS Development is:
    Shahzad Qureshi ... President
    SWS Development, LLC
    Salt Lake City, UT
    Phone: (801) 938-7712 x100
    Mobile: (801) 360-1062
    Fax: (801) 421-2073

    http://www.swsdev.com / http://www.UtahVoIPStore.com

    Call him and let him know that you are following up on my recommendation. I'm sure he'll be pleased to help.
    [Shahzad was recommended to me by Nate' Bailey of 3CX development].
     
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